Support Policy

Last Updated: 3/10/2025

At King-Deals, we are committed to providing you with a stellar shopping experience from start to finish. Our Support Policy outlines how we assist you, ensuring your inquiries are handled promptly and effectively.

1. How to Contact Support

We offer multiple channels for you to reach our dedicated support team. Please choose the one that best suits your needs.

· Email: For non-urgent inquiries, returns, and detailed questions.

  · Address: support@king-deals.com

  · We strive to respond to all emails within 24 hours during business days.

· Help Center / FAQ: For instant answers, please check our comprehensive ...., where we address the most common questions about shipping, returns, and products.

2. Our Support Hours

Our customer support team is available to assist you during the following hours:

· Days: Monday - Friday

· Hours: 8:00 AM - 6:00 PM EST

· Exclusions: We are closed on major national holidays.

Emails and contact forms submitted outside of these hours will be received and addressed on the next business day.

3. What We Can Help You With

Our team is ready to assist you with a wide range of issues, including:

· Pre-Sale Questions: Product information, stock availability, and specifications.

· Order Management: Order status, confirmation, and modification requests (if the order has not yet shipped).

· Shipping & Delivery: Tracking your package and addressing delivery concerns.

· Returns & Refunds: Guiding you through the return process as outlined in our Return & Refund policy.

· Technical Issues: Troubleshooting problems with the website, account login, or payment processing.

· Feedback & Complaints: We take your feedback seriously and will work to resolve any issues you encounter.

4. What Information to Provide

To help us assist you as quickly as possible, please provide the following information when you contact us:

· Your Full Name

· Your Email Address (the one used to place the order)

· Order Number (for any order-related inquiries)

· A Detailed Description of your question, issue, or request.

For product issues, photos or videos can be extremely helpful for troubleshooting.

5. What to Expect From Us

· Prompt Acknowledgement: You will receive an automated confirmation email when you submit a request.

· Clear Communication: We will communicate with you clearly and respectfully, keeping you updated on the status of your inquiry.

· Dedicated Effort: Our goal is to resolve your issue on the first contact whenever possible. For complex issues, we will provide a realistic timeline for a solution.

· Escalation Path: If your issue requires it, it will be escalated to a senior support specialist or manager to ensure a satisfactory resolution.

6. What We Expect From You

We are committed to providing a positive and respectful environment for both our customers and our team. We will not tolerate abusive, threatening, or harassing language. We reserve the right to terminate support communications with individuals who engage in such behavior.

7. Continuous Improvement

We regularly review our support interactions to improve our services, products, and policies. Your feedback helps us become better.